Project goal:Connect Kommo CRM with messaging platforms like WhatsApp, Instagram, Facebook, and Telegram so customer inquiries are routed to CRM for fast handling by sales managers
What was done:
Integrated Kommo CRM with WhatsApp, Instagram, Facebook, and Telegram for seamless transfer of customer messages into the CRM.
Implemented a system for distributing inquiries to sales managers for immediate responses.
Automated the process of collecting and logging customer details, ensuring all requests were tracked and managed.
Achievements:
Accelerated response times for customer inquiries by instantly routing messages into Kommo CRM and assigning them to sales managers.
Boosted customer satisfaction by providing timely, comprehensive responses through integrated messaging platforms.
Reduced the number of missed inquiries to zero, thanks to the full integration of all messaging channels into Kommo CRM.
