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Client File Management and Task Distribution

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Industry: Travel

Project goal: To design a system for managing client file openings assigned to a team of managers

What was done:

  • Created a mechanism to assign tasks for client file openings to different managers.
  • Implemented a goal-setting and performance tracking strategy for both individual and team-wide evaluation.
  • Developed performance reports to monitor the manager team’s productivity.

Achievements:

  • Facilitated task distribution between managers, making the process more efficient.
  • Increased manager engagement by visualizing progress towards their goals.
  • Simplified team management through well-structured data and reporting systems.
  • Improved timely client file openings, significantly raising the quality of service provided by the company.
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