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Client Journey Monitoring via WhatsApp Groups

•CODE & NO-CODE AUTOMATION, TRAVEL BUSINESS SOLUTIONS

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Industry: Travel

Project goal: To set up a centralized system for managing WhatsApp communication with tourists

What was done:

Developed a Google Sheet that automatically captures confirmed tours, including the WhatsApp numbers of clients to be invited to groups.
The system calculates the dates for key activities like group creation and message scheduling.
Introduced a notification system to inform managers when critical events occur.

Achievements:

Increased client satisfaction through consistent, timely communication across all stages of the tour.
Equipped management with a tool for efficiently monitoring WhatsApp group interactions.
Minimized errors and sped up the tour entry process through automated data transfers from other systems.