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Kommo CRM Integration with WhatsApp, Instagram, Facebook, and Telegram

•CRM

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Industry: IT, Digital Agency

Project goal: Integrate Kommo CRM with WhatsApp, Instagram, Facebook, and Telegram to manage all client interactions directly from the CRM platform.

What was done:

Integrated WhatsApp, Instagram, Facebook, and Telegram into Kommo CRM for seamless transfer of client messages into the CRM.
Set up direct messaging from Kommo CRM, allowing the team to respond to clients through the respective messaging platforms.

Achievements:

Increased the efficiency of client request handling through full integration of messengers with Kommo CRM.
Ensured a 100% response rate to all client queries.
Improved sales team efficiency by reducing time spent switching between multiple platforms.