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Tour Agent Logs and Efficiency Tracking

•CODE & NO-CODE AUTOMATION

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Industry: Travel

Project goal: To improve oversight of agents’ tour sales and preparation activities

What was done:

Established a dedicated Google Sheet for logging all actions taken by agents in the system.
Set up automated logging from various systems into this sheet, capturing agents' operational actions.
Developed agent performance reports based on the logged data.

Achievements:

Every agent's action is logged automatically, which aids in resolving conflicts and clarifying uncertainties with ease.
Increased efficiency in managing agents by identifying weak spots through detailed reports.
Improved customer handling by raising the overall quality of record-keeping and documentation processes.